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From Data to Decision: Why Cyclistic Needs UX Research, Rather than a Campaign
As a project for the Google Data Analytics Certificate, this analysis examined 12 months of Cyclistic bike share trip data across 3.7 million cleaned rides to understand how casual riders and annual members use the service differently.
I recommend a phased UX research strategy starting with jobs to be done interviews, moving into evidence based segmentation, and using those findings to build a campaign that will resonate.

Venisha Henry
7 min read
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