Portfolio

Wells Fargo faces growing pressure from fintechs and neobanks offering digital-first experiences. The client specifically asked us to identify how Wells Fargo can build deeper, more meaningful relationships with Gen Z across channels, content, and brand experience — supported by primary and secondary research.

IBM's Unified Messaging eXperience (UMX) team sought to evaluate the contact module's Scheduler form. Research aimed to uncover usability and perception issues to inform design enhancements that could improve it's completion rates.

Nationwide wanted to ensure the site’s labeling system aligned with how financial professionals search for information and products.

IBM sought to increase both awareness and adoption of the Chat Transcript Analyzer—a tool that surfaces trends from thousands of customer support chats.

IBM wanted to determine whether to continue investing in expensive and time-consuming graphics or switch to generic stock photography for their Partner Plus experience.